Booking Policies

Loch Lomond Hideaways is designed to offer guests a quiet and relaxing stay in a natural setting. These policies are intended to ensure that all guests can enjoy the peaceful atmosphere of the Hideaways.

Booking and Cancellation Summary- details below.

25% deposit taken at booking

Balance due one month before arrival

Free cancellation up to 28 days before arrival

Payment

Deposit

A deposit of 25% is taken at booking.

Balance

The balance of your bill is taken one month before your stay date. This will normally happen automatically and will be taken from the same card you have paid your deposit with, unless you request otherwise. If the attempted automatic payment fails, a payment link will be sent to you by email.

Changes

Room

You may change your allocated room at any time prior to arrival with no charge, providing the new room is available.

Date

You may change the date of your booking at any time up to 28 days before your arrival at no charge, providing the new date is available.

You may change the date of your booking within 28 days of your arrival at the discretion of Loch Lomond Hideaways. Please contact us by telephone to discuss.

Guest Name

You may change a guest name at any time with no charge.

Cancellation

You may cancel your booking at no cost up to 28 days before your arrival date. Any payment already made will be refunded.

You may cancel your booking between 28 days before and 7 days before your arrival date. This will incur a fee equal to your deposit (25% of the full fee), with any remainder of your payment refunded.

Cancellations within 7 days before your arrival date will not be refunded.

Pets

The Hideaways are dog friendly.

There is a small charge for a dog (three dogs max), which you can prepay on the website, or on arrival in the honesty store. There are dog gates in each unit to limit the ability for your dog to wander, but these are not infallible, and you must not leave your dog unattended or allow your dog to visit the other units.

Dogs must not be allowed on beds (an additional cleaning charge may be applied) or left unattended on the premises.

We have had a few cat visitors too, and the same applies (although the gates are not effective for cats!).

Additional Charges

There are no routine additional charges.

Damage

Minor

Where the damage is minor (eg. broken glass/cup) no charge will be made. Please make sure you tell us, though, since we may need to ensure that the area is cleaned safely.

Significant

Where the damage is significant we reserve the right to make a charge for the repair.

Noise

Music

Music and conversation should be kept quiet after 10pm, since other guests will be relaxing outside.

Dogs

Please only bring your dog if it is happy in a new environment. A stressed or noisy dog is not conducive to the relaxed atmosphere we have here at the Hideaways, and it’s not good for the dog.

Website Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.loch-lomond-hideaways.co.uk (the "Site"). This Site is owned and operated by Loch Lomond Hideaways Limited. This Site is for holiday cabin letting reservations.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Loch Lomond Hideaways Limited and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

Holiday Accommodation.

The services will be paid for in full by a deposit on booking, and balance before arrival, as specified when booking.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

Credit Card

Debit Card

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Right to Cancel and Receive Reimbursement

We will make any reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by our cancellation policy.

Refunds

Refunds for Services

We provide refunds for services sold on our Site as follows:

Refunds will be made to the card which was used on booking. Refunds are submitted to your bank immediately. You will receive the funds from a refund in the account approximately 5–10 business days after the original refund, depending on which bank you use.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Loch Lomond Hideaways Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Loch Lomond Hideaways Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of Scotland.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

07791 976910

reservations@loch-lomond-hideaways.co.uk

Loch Lomond Hideaways

The Witches Hat

Croftamie

Glasgow

Stirlingshire

G63 0HD

Effective Date: 1st day of January, 2026